FAQs

There is no job that is too hard for us, and we love challenges!

Some of the most common professional projects we receive are: 

• Colourisation of black and white photos
• Removal of marks like scratches, stains, liquid spills, etc.
• Repair multiple damages such as marks of water, creases, cracks, tears, and torn or missing edges
• Bring life back to faded or yellowed photos
  - Black and White, e.g., washed-out blacks and whites that have gone to grey
  - Colour that needs recovering
• Reconstruction of missing areas
• Major Retouches such as replacement of backgrounds and removal of unwanted elements

No matter how damaged your photographs are, chances are Futura Photo can help.

1. Upload your photos here. You can add notes with detailed instructions
2. Within 24 hours we will reply with a free quote
3. If you agree to our estimate, in the email itself, you will find the link to place the order

We will respond within 24 hours.

On average, we complete the orders within a week following acceptance of the quotation. We cannot guarantee with absolute certainty since it depends on the number of photos, its complexity, and our order queue.

If you have an urgent request, please contact us, and we will try to meet your deadline.

Our work is not complete until we have met your expectations. 

The digital edition of old or deteriorated photographs is manual work with a certain margin of artistic interpretation by the professional. 

Therefore, once you receive the restored images, if there is any element you want to change, we will modify it without any additional cost.

The cost of each photo restoration depends on the sophistication of the work. 

We will provide an accurate quote upon viewing a copy of the photo and your work instructions. Upload your photos here for a free assessment.

On average, the time it takes to repair and enhance an image is two hours, but in some cases, it may require more than a day! The more detail the picture has, the longer it may take to complete, e.g., a portrait of one person vs. a family reunion or event with multiple individuals.

For your reference, see the following guide:

GENERAL TOUCHING UP Between $45 and $85 (AU$) per photo.
Applicable for images that over time, direct light, humidity, and other environmental elements have affected the condition of the photographic paper and degraded the quality of the tones. 

• Adjust brightness levels, noise, white balance, and colour (if applicable)
• Improve sharpness (make the image less blurry)
• Level up photo horizon, crop and resize the photo according to indications
• Removing small stains or marks
• Enhancement or adding edges
• Conversion to black and white or application of filters such as sepia
• Adding text

RESTORATION Between $86 and $135 (AU$) per photo/document.
In addition to the services offered with General Touching Up, we will repair minor damages such as small scratches and breaks or considerably visible stains in non-critical areas of the image.

We perform restoration to photographs and old documents

RESTORATION+ Between $135 and $195 (AU$) per photo.
Colourisation and Restoration of moderately damaged photos where critical areas are affected by: 

• Scratches
• Stains
• Liquid spills or marks of water
• Folds
• Cracks
• Tears
• Discolouration
• Delamination, etc.

HIGH SERVICE RESTORATION Between $196 and $325 (AU$) per photo.
This level of restoration implies that the image is damaged and will require an exceptional degree of time for the work. 

The colouration of complex black and white photos or faded colour photos fall into this category. Also:

• Changing the relevant elements of the image, e.g. accessories, clothing, landscape, etc.
• Adding or removing people or elements
• The creation of images from individual portraits or the combination of several photographs to form one
• Reconstruction of features and body parts

Nowadays, almost all home printers include the function to scan images with more than acceptable results for most jobs we do. 

If you don't have access to a scanner, any printing shop can professionally scan and save your photos in a digital format.

Alternatively, you can take advantage of your phone's camera using an app such as PhotoScan, available for iOS or Android

See the section "What are the optimal settings for scanning my photos?" for instructions on the most appropriate resolution.

DIRECTIONS

• Mode: Photo mode (if photo or document mode is available)
• Image format: Ideally, TIFF but PNG or JPEG are also acceptable
• Resolution: Ideally 400ppi or 600ppi, especially if you intend to print and enlarge the photo. Minimum at 300ppi. 
• Image Type: Colour even if it is a black and white photo (select 24-bit RGB colour if available)
• Additional adjustments: Do not make any changes, e.g., Brightness, Contrast, etc.

The closer the file is to our indications, the better we can work for an optimal result. That is why it is essential to start with a quality scan. Keep in mind that while you can always reduce the size of an image file, it is difficult to make a bigger image without seriously compromising the quality.

As TIFF files are not compressed, this is the ideal format for documents that we will use for processing. We commonly accept file formats for images such as PNG, JPG, JPEG, and GIF. 

There is a direct relationship between image resolution (and so the file size) and photo quality when printed.

For your reference, below, you can see what we consider the minimum required resolution for printing your photographs.

• 2.5" x 3.5" (6.4 cm x 9 cm) - 240 x 320 pixels
• 4" x 6" (10.2 cm x 15.2 cm) - 480 x 640 pixels
• 5" x 7" (12.7 cm x 17.8 cm) - 768 x 1,024 pixels
• 8" x 10" (20.3 cm x 25.4 cm) - 1,024 x 1,536 pixels
• 16" x 20" (40.6 cm x 50.8 cm) - 1,200 x 1,600 pixels

Yes, apart from the standard delivery of the digital file, prints can be made from your restored or retouched images, either on photo paper or canvas prints.

We can also send you your saved photographs on a pen drive.

Do not forget to visit our shop to complete the perfect gift or souvenir.

Contact us for pricing and with what you have in mind, and we will gladly assist.

We accept Visa, MasterCard and American Express.

Payment is processed upon order placement through the secure Stripe payment gateway.

Yes, Futura Photo offers significant discounts for customers who...

• Want to restore ten or more photos at once (up to 40% discount per quantity!)
• Have already used our services in the last 12 months (15% per loyalty program) applicable to all new orders
• Have been referred by regular clients (10% per applied program)

Note: Discounts are not cumulative

For more information or enquiries, please contact us.

Yes, we can. Please scan them without removing the image from the album or the glass it is fused to.

Over time, there was an evolution of the quality of the materials and techniques used. Exposure to direct light, inadequate storage, humidity, and air pollutants degrade the photo paper. This deterioration will eventually reduce the detail and colour quality of the photo.

• With a professional digital repair, your original photo is left intact. We do all alterations and restoration of the picture on a digital copy so you will still have the original photo
• With this process, we can record the restored photographs on a memory device or the computer
• You can make copies of your prints at any time

We offer our services worldwide. An affordable range of delivery options is available for prints and items in our shop.